The parcel subsequently arrived at SingPost facilities on 2 May. True Story: Singpost Finally Explains What Happens To Lost Mail In Singapore. Singaporean shoppers often find themselves waiting eagerly for the arrival of their parcels. I've encountered lost normal mail before, and it was found in RLU. She added that under international postal regulations, compensation should be sought from the courier firm which shipped the parcel out, and that SingPost is … SingPost receives and delivers 60,000 to 70,000 packages a day. In some cases, the packaging has been damaged when it arrives in Singapore, and the recipient’s address cannot be made out. They also noted that customers should ensure that goods bought from overseas are accurately declared and that their high-value goods are properly insured by the overseas sellers. Registered Service provides an added security for mail items up to 2 kg and offers limited online tracking capability. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Singapore Post (SingPost) Customer Service. Edited on 6/12/2016 at 12:59 PM. “Technically, we can’t even declare something is ‘lost’ because we cannot be certain if the item is indeed in our system,” said Ms Loo. Mr Kent felt it was ridiculous as the seller had already gotten his payment. SINGAPORE — A SingPost postman who allegedly discarded mail into a dustbin at Ang Mo Kio without delivering them has been arrested. While the balloon, underwear, spring onions and flowers were sent as they had complete addresses, the US dollar bill was not because it did not have a full address. Such items are held for three months and when customers approach SingPost about missing mail, staff will first check to see if their package is among them. We would also recommend that customers purchasing high-value items from overseas ask that their senders properly insure the goods for the true replacement value. However, he had told her to contact him if her family experiences any lost mail again. Well anyway they are always quite sucks when come to service. The staff also suggested that Mr Kent contact the seller himself to ask for a refund. Sending parties misrepresenting or making a false declaration of the value of goods is an offence in many jurisdictions and may lead to penalties being applied by government authorities. SingPost receives 60,000 to 70,000 packages a day, an increase of … Mr Kent has been updated on the status of his item, and will be receiving his package once the relevant taxes have been accounted for. Beyond this, however, the odds of tracking down a package are small. As he grew more impatient, the staff told him they were looking into the matter and would get back to him again as soon as possible. While SingPost does not track basic mail, the ratio of lost registered articles is one to 500,000. And it goes without saying that things go wrong at times. That did not happen. On 27 May, SingPost allegedly offered to compensate him a maximum amount of $150 — just 10% of the parcel’s price. 30 calendar days. You'll receive an email from SingPost, regarding which post office to collect the Lost Mail. Also amongst the mail that SingPost has received: A pair of green men’s briefs, fresh flowers, fresh spring onions with an address label, an inflated balloon, a dollar bill from the United States with an address written on it. Hence not surprising reg.mail is giving me problem too... Lots of complaints about Singpost.. if fact… All rights reserved. Usually, the sender has to bear the costs of mailing and shipping, however, since the Stomper is … This time, 4 days passed but there was still no response. 6 Best Hydrating Facial Mists To Save Your Skin From Singapore's Ho... 10 Fun Indoor Date Ideas In Singapore For Rainy Days, EVERYTHING You Need to Know About Chinese New Year in Singapore, How To Grow Your Very Own Edible Home Garden In Singapore, How To Watch American Football Live From Home In Singapore, Best Furniture Stores In Singapore For Every Style And Home, These 6 Go-Getters Share Travel Tips In SG Without ACTUALLY Flying, 10 EASY Ways To Stick To Your Fitness Resolution THROUGHOUT 2021, Fine Dining On A Budget: 11 Western Restaurants In Singapore With Deals Under $50, 23 Top Inspiring Places To Volunteer And Give Back In Singapore, 10 BEST Omakase Restaurants In Singapore For Indecisive Japanese Food Lovers, All-Access Exclusive! The rise of e-commerce has made gifting easier for consumers. At the moment, items up to 2kg can be sent via SingPost under the Ordinary Mail … Update (29 May, 4.30pm): On Wednesday afternoon, a SingPost spokesperson revealed that Speedpost has located Mr Kent’s package. With their new … So is it lost or there is some chance that I will receive this package? The mail in the letterboxes, that could have contained residents' confidential information, was left completely exposed. Speedpost will be delivering Mr Kent’s package later this evening upon payment of the applicable taxes. Mr Kent received a call the next day from another supervisor but came to the same conclusion as the previous conversation. The company has won many awards and accolades. Identification document not ready.”. A quarrel ensued, and he was told that a manager will call him later to address his queries. The full statement by SingPost can be found below. A staff member of SingPost explained that in the terms and conditions under registered mail, the maximum amount of money that can be compensated is $68. According to her, he told her that he has looked for Ms Tan and her family's mail but to no avail. Singpost lost my package? Under the Universal Postal Union (UPU) regulations, the maximum compensation for items sent or received by Speedpost or Express Mail Service is S$150 or the declared value of the item, whichever is lower, to the originating postal organisation. On 10 April, Mr Kent allegedly ordered items from Australia amounting to about S$1,478 (AUD$1,551). On Wednesday (29 May) afternoon, SingPost shared that they’ve found Mr Kent’s package. Mail within Ireland. File photo of SingPost Centre: Yahoo News Singapore. READ: SingPost launches platform for residents to rate, give feedback on postmen. Speedpost standard, Express, Express Doc or Priority, the website tracks it all. Daphne was so obsessed with her brother's giant Snorlax plushie that he got her the exact same one. 3 Shipping Hacks You Need To Know So You Can Buy ANYTHING You Want In The World. Service Announcements. Packaging should also be appropriate so it does not tear. "They order online overseas. Confused, Mr Kent contacted SingPost using their live chat service and was allegedly informed that it was their mistake as no delivery was made. Let’s hope that the relevant taxes will be accounted for soon so Mr Kent can finally get his hands on the parcel that has long eluded him. Using the tracking function under SingPost’s Speedpost Priority service, he found that the merchant had shipped his purchases out on 30 April. We have also provided Mr Kent with advice on how to seek compensation through his seller and the service provider in Australia, as we continue our investigation into the missing item. SingPost said parcels from overseas, no matter the kind of postal service used and whether the parcel is registered or not, are handled as basic mail and cannot be tracked. Service Announcements. 7 Online Shopping Hacks To Save Money Every Shopaholic Swears By, 6 GENIUS Organisation Tips For Expats Struggling With Clutter, 12 Quirky, Uniquely Singapore Souvenirs To Remind You Of This City. Mr Kent was disappointed with the outcome and now hopes to seek full reimbursement from SingPost. Under regulations from the Universal Postal Union (UPU), the maximum compensation they can provide in this case is S$150 or the declared item value, depending on which is lower. Use your tracking number and locate your parcel. Mail to Europe. Our people are the building blocks of … Here is his post in full. Keep your mail organized, secure, and managed when you are relocating or away. The item, approximately the size of a C5 envelope, was referred to the Immigration and Checkpoint Authority (ICA) for computation of GST payable, given that the value of the package was previously under-declared at AUD300. How much will I be compensated if my registered mail item is lost? Meanwhile, a SingPost postman was fired last February after he was found to have thrown away returned letters and direct mail at a condominium. Mail to all other destinations. Read more living in Singapore stories here. More on The Finder: We Put 8 Food Delivery Services To The Test To Find Out Which Is The Absolute Best! Keep your mail organized, secure, and managed when you are relocating or away. Following MS News’ queries, a SingPost spokesperson has issued an official statement regarding the incident. Another argument occurred, and he was again told to wait for a manager to call back. Initial Singapore Post (SingPost) complaints should be directed to their team directly. SingPost has advised Mr Kent on how to seek compensation through the seller and the service provider from Australia, and is currently investigating the missing parcel. The compensation will also be issued to the originating postal organisation. SingPost said parcels from overseas, no matter the kind of postal service used and whether the parcel is registered or not, are handled as basic mail and cannot be tracked. If you want to get your parcels and letters lost, you should use them. We Put 8 Food Delivery Services To The Test To Find Out Which Is The Absolute Best! On Oct 12, Ms Tan said she received a call from a staff member at SingPost who explained to her how SingPost's mail sorting system works, as she had requested. You may purchase insurance offered by SingPost's insurers, if required. How has your experience with Singapore’s postal services been like? we're always thinking about the future. If your mail doesn’t reach you by the 4th business day (excluding weekends & public holidays), there is a high chance of your parcel being lost. They have referred it to the ICA to calculate the amount of GST to be paid as its value was previously under-declared. Here’s why and how it happens. Speedpost is in touch with Mr Kent and has since updated him on the status of his item. He was also told that SingPost would get back to him after 3 days. Bulk Mail Centre, 10 Eunos Road 5, East Entrance, Singapore Post Centre, Singapore 408600. As you can see it's despatched to overseas 26 days ago and it usually takes 8-10 days between "despatched to overseas" and my door. Otherwise, SingPost might not consider them as legitimate mail. Conclusion: should you use Singpost? We also break it down for you after the jump. Despite some very harsh opinions about Singpost all over the internet regarding lost parcels, Singpost is still our national postal service, so you'll find yourself requiring to deliver through them. 3 Shipping Hacks You Need To Know So You Can Buy ANYTHING You Want In The World. Must Share News – Independent News For Singaporeans. SingPost will be delivering the parcel to Mr Kent once the relevant taxes have been paid for. ... At SingPost. "The busiest will be December." During a visit to the SingPost mail processing facility in Paya Lebar last month, The Straits Times saw wedding cards without addresses, and packaging with rubber bands that cannot be put through sorting machines. Operating Hours: Mon – Fri : 9am – 6pm Sat, Sun & Public Holiday : Closed. Reason: Even though registered articles from overseas come with a tracking number, scanning the items to determine where they are may not be required at every stage, so it can be difficult to pinpoint the items’ exact location, Ms Loo added. Parcel Monitor for Singapore Post, Singapore’s leading mail and logistics provider. Speedpost has been in touch with customer Fatah Kent on the non-delivery of his package earlier this month. The parcel will be delivered after GST payment is made. Singapore Post was listed on the Main Board of the SGX-ST on 13 May 2003. SingPost offers the WORST service ever. SingPost said it has embarked on a review of its mail operations, including hiring 100 more postmen and taking steps to help staff cope with their workloads.. Read more at straitstimes.com. On their part, senders should write complete addresses and provide their details should the packages be undelivered, he said. "October onwards is the start of peak [season]," assistant operations manager Mohammed Johari bin Salim quips. Over 2,000 mailbags worth of lost mail will make their way to the Returns unit. Want to work with us? For loss of Registered mail items with an international receiving address, the maximum liability of SingPost is limited to Singapore Dollars Sixty-Eight (S$68.00) per article or the declared value of the mail item, whichever is lower. It is the only postal company in the world to have won the Express Mail Service (EMS) Cooperative Certification Gold Level Award by the Universal Postal Union for its Speedpost Worldwide Courier Service for 11 consecutive years since 2001. So Mr Kent reached out to SingPost again but was told to wait for an additional 2 days. There will be no compensation for documents. Mr Kent’s package was sent from Australia with a seller-declared value of AUD300 and not AUD1,557. Featured image from Facebook and SingPost. 40 calendar days. 60 calendar days. By Jalelah Abu Baker, The Straits Times, November 2016. However, later that day, he found that the delivery status was changed to “Unsuccessful delivery. The maximum liability of SingPost is limited to S$68.00 per article or the declared value of the content, whichever is lower. SingPost Finds Lost Parcel Worth $1,500; Will Remain In ICA’s Custody Till Taxes Are Paid SingPost Referred Parcel To The ICA Update (29 May, 4.30pm): On Wednesday afternoon, a SingPost spokesperson revealed that Speedpost has located Mr Kent’s package. But for one netizen named Mr Kent, the arrival of one of his parcels never happened. They clarified that the seller from Australia had declared the value of the parcel as S$287 (AUD300) instead of S$1,489 (AUD1,557), and no additional insurance was taken by the seller. Be it EMS, or Vpost. Read more living in Singapore stories here. For collection, print the email and bring along your IC. He received a call only on the following day when the supervisor of SingPost’s social media team reached out to him allegedly saying “there was nothing they will do”. Like this? What customers are thinking? Catch up with the latest service announcements here. we're always thinking about the future. However, the staff claims that they were not able to do so as their standard procedure required them to compensate the seller instead. Write CSS OR LESS and hit save. Home » True Story: Singpost Finally Explains What Happens To Lost Mail In Singapore. If there is no further status of the Registered mail item going overseas, it may have been delivered to the addressee although some Overseas Postal Administration do not provide scan or online delivery status updates. Standard post items are normally delivered by An Post one to two days after posting. We can actually trust singpost even with normal mails. … I sent a package off on 3 Apr 2020, registered with tracking. Have news to share? At times there could be delays due to peak season (Chinese New Year, Christmas period), damaged packaging (Singpost may take some time to re-package your mails) etc. Mr Kent then requested for a full refund of the parcel’s value – S$1,478 – from SingPost. 11 February 2019. SINGPOST LOST MAIL I wonder its just me or other people had experienced such lousy service from Singpost. After a month, my Friend still didn’t receive what I sent her. 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Moovaz Innovation Pte Ltd. All Rights Reserved. You can find contact details for Singapore Post (SingPost) above.. ComplaintsBoard.com is an independent complaint resolution platform that has … ... At SingPost. Sometimes mail, whether from overseas or sent locally, does not reach recipients because the sender did not clearly indicate the address. Catch up with the latest service announcements here. Speedpost has managed to locate Mr Kent’s package. Most often, delays occur … According to him, SingPost had allegedly misplaced his parcel but only offered to compensate him with just 10% of the package’s value. Furthermore, no additional insurance was taken by the sender. At a unit for items that could not be delivered because they had fallen out of their packaging or had incomplete addresses were a pair of Timberland boots, a pair of Adidas sneakers, a ring in a box, and various small items. CTRL + SPACE for auto-complete. SingPost is pioneering and leading in eCommerce logistics as well as providing innovative mail and logistics solutions in Singapore and the Asia Pacific, with operations in 15 countries. Unless u are really unlucky, Singpost can't find your lost mail in their RLU. “Technically, we can’t even declare something is ‘lost’ because we cannot be … Our people are the building blocks of … If after 7 business days from when you submitted your online help request form your mail or package hasn't arrived, submit a Missing Mail search request with the following information: We’ll forward your request to your local Post Office to help locate any missing items. The supervisor allegedly informed him that SingPost will make an exception and reimburse him, the recipient. Posting is only available at the SingPost Bulk Mail Centre at the following address, and payment of charges shall be in cash or NETS. The same happens for items posted overseas from Singapore. Mr Kent then called them another time, and a service staff allegedly told him that the parcel had gone missing at the processing facility. Why is my post late or delayed? It is important for customers to note that the value of goods bought from overseas must be accurately declared. © 2018 Must Share News. The Finder Kids’ Ooky Spooky Halloween Party 2020 At Inspired Arts. SINGAPORE — The postman who left undelivered letters and parcels at the foot of a Tampines housing block is a rookie who had just started delivering mail on his own, SingPost … We are glad that SingPost was successful in locating the parcel within just one day of investigation. Why do normal mails go missing? Update (29 May, 11.40pm): A SingPost spokesperson shared that Speedpost has been in contact with the customer, Mr Kent, regarding his package. A call the next day from another supervisor but came to the Returns unit Priority, arrival! 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